Thank you for choosing Maveristic. This Refunds and Cancellation Policy explains how refunds, cancellations, project pauses, retainers, service fees, and payment-related concerns are handled.
Maveristic provides custom services such as website design and development, web applications, automation, SEO, consulting, branding, AI-assisted creative work, content production, and related digital services. Because these services involve time, planning, resource allocation, strategy, and custom execution, our refund and cancellation terms are different from standard physical-product purchases.
By making a payment to Maveristic, you agree to this policy along with any proposal, quotation, invoice, statement of work, service agreement, or written communication applicable to your project.
1. General Policy
All payments made to Maveristic are treated as confirmation of your intent to proceed with the selected service, project, retainer, consultation, subscription, or deliverable.
Once work has started, fees are generally non-refundable because time, resources, tools, personnel, planning, and opportunity costs are immediately allocated to your project.
2. Project-Based Services
For fixed-scope projects, payments may be collected as advance payments, milestone payments, partial payments, or full payments.
Unless otherwise stated in writing:
- Advance payments are required to reserve project time and begin work.
- Milestone payments are due as per the agreed project schedule.
- Work may be paused if payments are delayed.
- Completed milestones are non-refundable.
- Approved deliverables are non-refundable.
- Strategy, planning, design, development, content, consulting, discovery, documentation, and project-management time are billable once performed.
If a project is cancelled by the client after work has started, Maveristic may retain amounts for work already completed, time already spent, tools or third-party costs incurred, administrative costs, and resources reserved for the project.
3. Retainers and Ongoing Services
For monthly or recurring services such as retainers, maintenance, SEO, content, automation support, consulting, or ongoing development support:
- Fees are usually billed in advance unless agreed otherwise.
- The current billing cycle is non-refundable once started.
- Unused hours, tasks, or support time may not automatically roll over unless specifically agreed in writing.
- Cancellation requests must be submitted in writing before the next billing cycle.
- Any minimum commitment period mentioned in the proposal, invoice, or agreement will apply.
4. Consultations, Strategy Sessions, and Audits
Fees paid for consultations, strategy calls, audits, reviews, workshops, or advisory sessions are non-refundable once the session has been scheduled, delivered, or partially delivered.
If you need to reschedule, you must inform us in advance. Rescheduling may be allowed at Maveristic's discretion, subject to availability.
5. Digital Deliverables and Creative Work
Payments for digital deliverables are non-refundable once work has started or files, drafts, concepts, designs, documents, assets, code, content, prompts, videos, images, reports, or other deliverables have been shared.
This includes but is not limited to:
- Website designs.
- Web pages.
- Custom code.
- App screens.
- Automation workflows.
- SEO reports.
- Brand assets.
- Creative concepts.
- AI-generated or AI-assisted assets.
- Documentation.
- Copywriting.
- Video, image, or motion content.
- Strategy documents.
- Technical audits.
6. Third-Party Costs
Third-party costs are non-refundable once paid or committed.
These may include:
- Domain purchases.
- Hosting.
- Software subscriptions.
- App subscriptions.
- API credits.
- Stock assets.
- Fonts.
- Plugins.
- Payment gateway charges.
- Platform fees.
- Advertising spend.
- Freelancer or vendor costs.
- AI tool credits.
- Marketplace or licensing fees.
If a third-party provider offers a refund, the refund will be subject to that provider's terms and timelines.
7. Cancellation by the Client
To cancel a project, retainer, or service, you must send a written cancellation request by email.
A cancellation is not considered confirmed until acknowledged by Maveristic in writing.
Upon cancellation:
- Work may stop immediately or after the agreed notice period.
- Pending invoices become payable.
- Completed work remains billable.
- Access to drafts, files, systems, or deliverables may be withheld until outstanding dues are cleared.
- Handover of completed work may be subject to payment clearance and any applicable agreement terms.
8. Cancellation by Maveristic
Maveristic may cancel, pause, or refuse a project or service if:
- Required information is not provided by the client.
- Payments are delayed or unpaid.
- The client requests illegal, unethical, harmful, misleading, or abusive work.
- The client breaches agreed terms.
- The client causes unreasonable delays.
- The project scope changes materially without approval.
- Communication becomes abusive, threatening, or unprofessional.
- Continuing the project becomes commercially, legally, or operationally impractical.
In such cases, refunds, if any, will be determined after deducting work completed, time spent, third-party costs, administrative costs, and any other applicable charges.
9. Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or incorrect payment, please contact us with payment proof.
If verified, eligible duplicate or excess payments may be refunded after deducting applicable payment gateway, bank, or administrative charges where relevant.
Refund timelines may depend on the payment method, bank, gateway, or financial institution involved.
10. Refund Eligibility
Refunds may be considered only in limited circumstances, such as:
- Duplicate payment.
- Incorrect payment amount.
- Payment made but work has not started and no resource allocation or third-party cost has occurred.
- Maveristic is unable to start the agreed service due to reasons solely attributable to Maveristic.
- Refund required under applicable law.
All refund requests will be reviewed case by case.
Submitting a refund request does not guarantee approval.
11. Refund Processing Timeline
If a refund is approved, it may take a reasonable number of working days to process, depending on the payment method, bank, payment gateway, and internal review.
Any payment gateway fees, bank charges, currency conversion losses, taxes, or administrative costs may be deducted where applicable.
12. No Refund for Client Delays
Refunds will not be issued due to delays caused by the client, including but not limited to:
- Failure to provide content, access, approvals, feedback, brand assets, credentials, or required information.
- Repeated scope changes.
- Delayed communication.
- Internal decision-making delays.
- Change in business priorities.
- Failure to attend scheduled calls or reviews.
- Non-availability of client-side stakeholders.
13. Scope Changes
Any work outside the agreed scope may require additional fees.
A refund will not be issued because a client later requests additional features, changes direction, changes preferences, or expands the scope beyond what was agreed.
14. Chargebacks and Payment Disputes
If you have a billing concern, please contact us first so we can review and resolve the matter.
Unjustified chargebacks or payment disputes may result in suspension of services, withdrawal of access, recovery action, or legal action where applicable.
15. Contact Us
For refund, cancellation, or billing-related questions, contact us at:
Email: canute@maveristic.com
Business: Maveristic
Location: Mumbai, Maharashtra, India